We help visionary tourism operators turn bold ideas into unforgettable guest experiences, while also making sure the business model behind them stacks up. We don’t just consult. We co-create. From the first spark of inspiration to the final guest review, we bring strategy, creativity and commercial clarity to every step of the journey.
Floating Sauna Feasibility
Flowt wanted to create a unique wellness experience on Lake Wakatipu, but needed help turning a bold idea into a viable, scalable business. They faced challenges around pricing, permissions, guest experience and launch strategy. We helped refine their business model and guided the creation of an unforgettable guest journey. As a result, Flowt is set to launch Queenstown’s first floating sauna — a beautifully designed, high-demand experience on it’s way to becoming a cornerstone of local wellness tourism.
Ropeway Business Development
Doppelmayr is a world leader in ropeway technology, with a growing presence in New Zealand. We worked with them to expand beyond traditional alpine markets and into urban and tourism applications. I support Doppelmayr’s business development efforts by identifying opportunities, engaging stakeholders, shaping project visions and aligning each opportunity with the company’s long-term goals. From early-stage urban gondola projects to tourism-focused installations, I help connect the dots between visionary infrastructure and local needs. The result is a growing pipeline of transformational projects that showcase what’s possible when world-class engineering meets strategic tourism thinking.
Mountain Biking Project Management
Skyline had an incredible opportunity to create a new mountain biking experience. How to execute this new product and integrate it with their existing business was a challenge. I stepped in to execute on this new department, creating the product structure, pricing strategies and refine the rider experience from arrival to trail. What started as a trial became a permanent part of the business with a world recognised bike park experience.
Experience Design for Real NZ
RealNZ wanted to elevate the emotional impact of their experiences — from cruises to wilderness lodges — but needed a clear framework to do it. I worked closely with their leadership team to map the customer journey, identify emotional peaks and gaps and align touchpoints with their brand promise. With a clear experience strategy in place, RealNZ now has actionable tools to enhance every product, deepen guest connection and stand apart in a competitive premium market.
Christchurch Adventure Park Experience
Christchurch Adventure Park wanted to improve guest satisfaction and experience flow across their park but weren’t sure where to focus. I worked with their team to workshop new ideas, improve the experience and set new standards in service. The outcome was a set of recommendations and design improvements that gave the team clarity and direction — becoming an iconic destination in New Zealand
Progressive Agritourism Business Launch
Piquet Hill Station saw an opportunity to create a premium walking experience on their breathtaking farmland, but they weren’t sure how to design and deliver a tourism product from scratch. I worked with them to turn their vision into a fully-formed experience — building out the guest journey, accommodation model, pricing, forecasting and staffing structure. Now, they have a ready-to-launch, high-value multi-day walking product designed to attract the right market and generate strong returns while preserving the land’s integrity.
